Payette Lakes Engraving
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Payette Lakes Engraving
  • Home
  • Shop
  • Contact
  • Terms and Conditions

Terms and Conditions

1. Acceptance of Terms

By accessing this website, you accept these terms and conditions in full. Do not continue to use Payette Lakes Engraving's website if you do not agree with all of the terms and conditions stated on this page.


2. Services and Transactions

Withdraw and Cancel Services: Payette Lakes Engraving reserves the right to withdraw and cancel any service or transaction at my discretion.


Financial Transactions: All financial transactions on this website are processed securely through Square.


3. Customer Expectations and Liability

Accuracy of Information: I strive to provide accurate and up-to-date information on this website. However, I cannot guarantee that all information will be free of errors or omissions. I am committed to correcting any inaccuracies as soon as they are brought to my attention. If you notice any discrepancies, please contact me immediately.


Website Downtime: I aim to keep the website operational at all times but cannot guarantee uninterrupted access. Website downtime may be caused by factors beyond my control, including but not limited to:

  • Hosting Platform Issues: Any technical problems or maintenance activities performed by the platform hosting this website.
  • Internet Connectivity: Issues related to the user's internet connection or service provider.
  • External Factors: Natural disasters, cyber-attacks, or other unforeseen circumstances that may affect website availability.
  • Third-Party Services: Interruptions or malfunctions of third-party services integrated into this website.


Disclaimer of Responsibility: Payette Lakes Engraving is not responsible for any downtime, technical issues, or loss of access due to these factors. I will work diligently to resolve any issues as quickly as possible but cannot be held liable for external factors beyond my control.


4. Copyright and Intellectual Property

Attribution and Adaptation: All content on this website, including images, text, and designs, are the intellectual property of Payette Lakes Engraving. You may not use, copy, or distribute any content without explicit permission.


Commercial Use: Unauthorized commercial use of Payette Lakes Engraving content is prohibited. Contact me for licensing options.


5. User Behavior

Prohibited Conduct: Users are prohibited from engaging in unlawful behavior, hate speech, bullying, promotions, spam, and other harmful activities.


Account Disabling: Payette Lakes Engraving reserves the right to disable any user accounts that violate these terms.


6. Returns and Refunds

Refer to the Return & Refund Policy for details on how to handle returns and refunds, including terms of return, state of return, reason for return, and process for return and refund.


7. Shipping and Delays

Shipping Information: Customers will receive an email with shipping information and tracking details once their order is dispatched.


Weather and Shipping Delays: Payette Lakes Engraving  is not responsible for shipping delays caused by weather, natural disasters, or other unforeseen circumstances beyond its control.


8. Custom Orders

Due to the custom nature of my products, I do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect product received. Each piece is handcrafted and individually made, not mass-produced. As a result, variations in paint, engraving, and other details are to be expected. These variations add to the uniqueness and charm of each item. While I do my best to replicate designs, I cannot guarantee that every item will be identical. Please double-check all personalization details before placing your order.


9. Contact Information

If you have any questions about these Terms and Conditions, please contact me at:


Email: mandi@payettelakesengraving.com

Return & Refund Policy

Custom Orders: Due to the custom nature of my products, I do not accept returns or exchanges unless the item(s) arrives damaged, defective, or incorrect product was received. Each piece is handcrafted and individually made, not mass-produced. As a result, variations in paint, engraving, and other details are to be expected. These variations add to the uniqueness and charm of each item. While I do my best to replicate designs, I cannot guarantee that every item will be identical. Please double-check all personalization details before placing your order.


Terms of Return

  • Timeframe: Contact me within 7 days of delivery. Items must be returned within 14 days of delivery.
  • Eligibility: Returns and exchanges are only accepted for items that arrive damaged, defective, or incorrect product received.
  • Condition: Items must be unused, in their original condition, and in the original packaging.


Process for Return

  1. Initiate a Return: Contact me via email or through the messaging system of the platform where the purchase was made (Etsy, Amazon, Facebook, Instagram, etc.) within 7 days of delivery.
  2. Provide Details: Include your order information, a description of the issue, and photos of the damaged or defective item.
  3. Return Instructions: I will respond with return instructions and, if applicable, a prepaid return shipping label for damaged or defective items.


Process of Refund

  1. Inspection: Once I receive the returned item, I will inspect it and notify you of the approval or rejection of your refund.
  2. Approved Refunds: If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  3. Non-Returnable Items: Custom or personalized items, digital downloads, and sale items are non-returnable and non-refundable.


Delays & Shipping

  • Uncontrollable Delays: I am not responsible for shipping delays caused by weather, natural disasters, or other unforeseen circumstances beyond my control.
  • Communication: I will keep you informed of any known delays and promptly address any issues within my control. Once an item has shipped, its transit is in the hands of the carrier.


Shipping Information

  • Tracking: Customers will be emailed shipping information, including a tracking number, as soon as their order is shipped. This allows you to track the delivery status of your purchase.
  • Carrier Information: I use reliable shipping carriers to ensure your items arrive safely. Carrier details and tracking links will be provided in the shipping confirmation email.


Contact Details

  • Email: Mandi@payettelakesengraving.com
  • Social Media: Reach out to me through the messaging system on the platform you purchased through.
    • IG: @payettelakesengraving
    • FB: PayetteLakesEngraving
    • Etsy: https://payettelakesengrave.etsy.com

Additional Notes

  • Customer Satisfaction: I strive to ensure my customers are completely satisfied with their purchase. If you have any issues or concerns, please contact me, and I'll do my best to resolve the issues.
  • Shipping Costs: Buyers are responsible for return shipping costs unless the item is damaged, defective, or incorrect product was received. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Copyright © 2025 Payette Lakes Engraving - All Rights Reserved.

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